For Patients
Outside Normal Consultation Hours
We provide after hours telephone advice (5:00pm – 8:00am) via a pager service by calling 3830 5730.
After hours telephone advice is shared with other medical practices in The Lockyer Valley. Fees may apply for after hours advice.
Appointments
Appointments can be made by calling reception, through our website or via the AMS Connect app.
Every effort will be made to accommodate your preferred time and GP.
Despite our best intentions, we sometimes run late. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away.
Should you require a longer consultation, please advise reception when booking your appointment.
Telephone consultations are available for eligible patients and can be made by calling reception, through our website or via the AMS Connect app.
Walk-ins are available but will be triaged.
Weekends & Public Holidays:
Gatton Surgery - Saturday/Sunday/Public Holidays* - Walk in and wait
Laidley - CLOSED
Plainland – Saturday Mornings - By booked appointment only. CLOSED Public Holidays
Rosewood - CLOSED
Patients are asked to come in and will be seen in a timely manner.
*Closed Good Friday & Christmas Day
On Arrival
Upon arrival, reception staff of our Accredited Practices, in accordance with 5th Edition RACGP Standards, are required to positively identify you by requesting information regarding your Name, Address and Date Of Birth. Medicare/Veteran + concession cards must also be presented to the Receptionist to ensure your details are kept up to date. Ensure you have signed Consent for Use & Disclosure for Personal Health Information for us to provide optimal ongoing quality health care.
Fees and Billing Arrangements
From 1 November 2025 our practices will Bulk Bill all Medicare-eligible patients for all eligible services under the Medicare Bulk Billing program.
Bulk Billing means we accept the Medicare benefit as full payment for an eligible service, and you don’t have to pay any gap fee.
We want to ensure we can provide affordable health care to our patients and our community. Increased government funding means we can offer Bulk Billing on eligible services and maintain business needs.
Some services won’t be Bulk Billed, so you may still need to pay a fee for these services. These services are not eligible under the Bulk Billing program and include:
- Commercial Vehicle Medicals
- All Other Medicals eg. Sporting Medical, Employment Medical etc
- Allied Health and other non-GP services
If a patient’s Medicare eligibility cannot be determined or the patient does not have a Medicare card number at the time of service, the practice may not be able to Bulk Bill. If this situation arises, you should discuss the options with your practice.
All Medicare-eligible patients for all eligible services under the program will be Bulk Billed.
If a patient’s Medicare eligibility cannot be determined or the patient does not have a Medicare card number at the time of service, the practice may not be able to Bulk Bill. If this situation arises, you should discuss the options with your practice.
For more information call our friendly reception on 0754680100.
(Payment via EFT /Cash required on the day)
- Medicals including Sporting, Cadet, Diving
- Insurance Medicals or Reports
- Pre-Employment Medical
- Commercial & Dangerous Goods License
- Truck Safe License
Home and Other Visits
Out of surgery visits are provided within the Lockyer Valley. Prior arrangements are required to accommodate home and other visits. All GPs within the Practice are required to authorise this arrangement.
These practices use a “Recall & Reminder” system to provide preventative care for their patients.
If you do not wish to be part of this system please inform your doctor or the receptionist. This practice also provides SMS reminders (24 hours prior) for booked consults.
All urgent matters will be addressed immediately.
Telephone consultations are available for eligible patients; bookings can be made on through our website or by calling reception.
Patients phoning for information or advice regarding their clinical care are encouraged to book an appointment with their GP either in person or via a telephone consult.
Doctors will advise when they expect the results to be available at the end of your consultation and if necessary, inform you to make a follow-up appointment (within the following week) to discuss these results and findings.
Patient Forms
Click to download any of our patient forms.
Patient Feedback
If you would like to provide feedback with any aspect of the care you have received from this practice, we are keen to know about it.
All feedback is to be provided in writing and to be submitted via email to feedback@lockyerdoctors.com.au or a feedback form can be completed at reception and will be forwarded to the Business Manager. We can only improve with your help. However, if you feel there is a problem you wish to take up elsewhere, you may prefer to contact the Health Ombudsman.
Post to:
Office of the Health Ombudsman
GPO Box 13281 George Street,
Brisbane, QLD, 4003
Telephone: 133 OHO (133 646)
Online: www.oho.qld.gov.au/make-a-complaint
E-mail: complaints@oho.qld.gov.au
Website: www.oho.qld.gov.au
Most doctors in this practice have satisfied the training requirements of the Royal Australian College of General Practitioners and are on the Vocation Register of General Practitioners.
We have a commitment to general practice and to continuing medical education. All GPs within the practices are experienced in a broad range of general practice medicine.
These practices are committed to providing comprehensive quality health care to all individuals and families within the Lockyer Valley. We aim to provide quality health care and sometimes some unexpected situations require additional time.
Managing Patient Health Information
Keeping your health information safe and secure is a high priority. For details on how we manage your patient health information, please refer to our privacy policy here.