For Patients

For Patients

Our patient information section is designed to provide information on billing and fee details, appointment information, after hours services, forms and feedback.

If you need further information, please contact your local practice here.

We provide an After Hours Service via a pager service by telephoning 3830 5730.

After hours care is shared with other practices in The Lockyer Valley. Please note these practices do not bulk bill for After Hours visits.

Appointments

Please telephone to make an appointment. Every effort will be made to accommodate your preferred time and GP.

Despite our best intentions, we sometimes run late.

Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away.

Longer consultations are available, prior arrangements would be appreciated to ensure the availability of your doctor of choice.

If you or a family member requires an interpreter service, please inform our reception staff when scheduling your appointment as arrangements need to be made prior to consultation.

Weekends & Public Holidays:

Appointment bookings are now being taken from 1pm every Saturday, Sunday and Public Holidays.

No appointments are given out for the morning session on a Saturday, Sunday or a Public Holiday. Patients are asked to come in and will be seen in a timely manner.

Bulk billing:

Available 7 days a week to eligible patients i.e Medicare/Veterans.

Services not Bulk Billed:

(Payment via EFT /Cash required on the day)

  • Medicals, Insurance, Driving Licence, Sporting,
  • Pre-Employment, Cadet Medicals, Commercial + Dangerous Goods License & Truck Safe License

All GPs within the Practice are required to authorise the arrangement of out of surgery visits and admissions. Prior arrangements are required to accommodate this. Out of surgery visits are provided within the Lockyer Valley.

Upon arrival, reception staff of our Accredited Practices, in accordance with 4th Edition RACGP Standards, are required to positively identify you by requesting information regarding your Name, Address and Date Of Birth. Medicare/Veteran + concession cards must also be presented to the Receptionist to ensure your details are kept up to date.  Ensure you have signed Consent for Use & Disclosure for Personal Health Information for us to provide optimal ongoing quality health care.

If you are unhappy with any aspect of the care received from this practice, we are keen to know about it.  Please feel free to talk to your doctor or write a complaint to the Practice Manager about any problem you have with the service we provide.  We can only improve with your help.  However, if you feel there is a problem you wish to take up elsewhere, you may prefer to contact the Queensland Government Centre for handling complaints.

Post to:

Office of the Health Ombudsman

GPO Box 13281 George Street,
Brisbane,Qld,   4003
Telephone : 133 OHO (133 646)

Online: www.oho.qld.gov.au/make-a-complaint
E-mail: complaints@oho.qld.gov.au
Website: www.oho.qld.gov.au

Most doctors in this practice have satisfied the training requirements of the Royal Australian College of General Practitioners and are on the Vocation Register of General Practitioners.

We have a commitment to general practice and to continuing medical education. All GPs within the practices are experienced in a broad range of general practice medicine.

These practices are committed to providing comprehensive quality health care to all individuals and families within the Lockyer Valley. We aim to provide quality health care and sometimes some unexpected situations require additional time.

These practices use a “Recall & Reminder” system to provide preventative care for their patients.

If you do not wish to be part of this system please inform your doctor or the receptionist.  This practice also provides SMS reminders (24 hours prior) for booked consults.

All urgent matters will be addressed immediately.

Requested information or advice relating to clinical care is available by leaving a message with Receptionist which will be referred to the Doctor to decide the most appropriate procedure for ongoing health care.

Doctor will advise when they expect the results to be available at the end of your consultation and also inform you to make a follow-up appointment (within the following week) to discuss these results and findings.